In order to prevent consumer confusion and/or possible trademark infringement as well as to protect the Trademark rights for each manufacture.

- We are in no way affiliated with, have a sponsorship association or represent any candy manufacture

- Our freeze dried candies are not created by or sold by the manufacturer of the actual candies.

- The candies that we use are authentic candies however, once these candies are Freeze Dried, the texture and sometimes the taste changes.

- We do not use any other name when selling our products.

If you have any questions, please feel free to contact us!

What is freeze-drying candy?

Freeze-drying candy is a fantastic method of preserving treats! This process helps maintain the candy's yummy flavors and vibrant colors without making it shrink or get tough. The result is a fun and lightweight version of your favorite sweets that stays fresh for longer!

What does freeze-dried candy taste like?

Freeze-dried candy is a super fun and tasty treat! It comes with a unique texture that can be puffy, crunchy, light, or even a bit chewy. The best part? It still has the delicious flavors you love, making it an exciting twist on your favorite sweets!

What products are eligible for pick up?

All of our products are eligible for pick up! We actually recomend it to ensure that the tasty goods arrive safely into your arms!

Once an order has been placed and paid for, we are unable to accept cancellations or changes. If you need any assistance or have questions, please don’t hesitate to reach out to us at kickedinthecandies@outlook.com. We're here to help!

Sorry your favorite sweet treat is currently out of stock! Don’t worry—like all good candy, we are constantly restocking our inventory! Be sure to check back soon.

If you’d like to know when it will be available again, feel free to reach out at kickedinthecandies@outlook.com. We’d love to hear from you!

COLLECTING PERSONAL INFORMATION

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site. Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site. Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels. Disclosure for a business purpose: shared with our processor Shopify.

Order information

Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers) email address, and phone number. Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. Source of collection :collected from you. Disclosure for a business purpose: shared with our processor Shopify.

Customer support information

Examples of Personal Information collected: Purpose of collection: to provide customer support. Source of collection: collected from you. SHARING PERSONAL INFORMATION We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example: We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here:https://www.shopify.com/legal/privacy.We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

USING PERSONAL INFORMATION

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers. LAWFUL BASIS Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases: Your consent; The performance of the contract between you and the Site ;Compliance with our legal obligations; To protect your vital interests; To perform a task carried out in the public interest; For our legitimate interests, which do not override your fundamental rights and freedoms. Retention: When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

Cookies: A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.
The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device. You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible. Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org. Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Do you accept returns?

For sanitary reasons we do not accept returns however, if there is an issue with your order, please contact us we would be happy to discuss a replacement or refund of your product.

PLEASE NOTE:Melted Chocolate does not count as a damaged item. With weather comes melt products however we do our best to ensure its packed accordingly. We offer local pick up and recomend it over shipping!

Why is shipping so expensive?
We source out the most efficient and cost effective shippers. Unfortunately their pricing is not in our control. You are always welcome to pick up at one of our local locations.

My package was damaged?
We are so sorry to hear about this! Please immediately take a photo of the damaged products and contact us to assist.

What if my package is lost during shipping?
We recommend that you first reach out to the shipping company and try to resolve with them, as once your package leaves our facility we no longer have control over it. That being said, if your package is truly lost and you can provide proof we would be happy to discuss replacement of your package.

Do you offer Free Shipping?
We currently do not but we hope to in the future! We hope you understand as a small business and with shipping costs increasing we do our best to find you the most afforable prices for shipping.